Initiate a Port (Port-In Request)

A port-in request allows you to move phone numbers from another carrier to Trunking.io. This article guides you through the process of preparing, submitting, and troubleshooting a port order.

Where to go: Porting Tab > Submit a Port
What you’ll need: Numbers, BTN/account details, LOA, invoice, and service address

Guided Walkthrough

Before You Start

Gather the following information and documents:

• Numbers to port – Paste individually or upload a CSV.
• Account details – Billing Telephone Number (BTN), account number, company/end user name, authorization name.
• PIN/Passcode – Often required for wireless and VoIP ports.
• Service address – Must exactly match the CSR.
• Letter of Authorization (LOA) – Signed electronically or uploaded.
• Recent Invoice – Typically dated within the last 30 days.
• Preferred due date/time window – What date you’re requesting the cutover to occur.

Important: Fees and lead times vary by market and account. Contact your account manager if you need a quote or guidance.

Step 1: Start a New Port Order

1. Open Porting from the left menu.
2. Click Submit a Port.
3. Enter the number(s) you wish to port into the Telephone Numbers box and click Next.
4. Once the number(s) are confirmed as portable, choose whether the number will be used for Voice or Fax services and click Initiate Port
5. Enter Order Details – Enter the porting information as it is displayed in the CSR (required fields indicated with an *).
6. Upload Supporting Documentation – LOA, recent invoice, and CSR.
7. Set your Preferred Due Date/Time and add a Contact Email/Phone.
8. Review the summary and click Submit.

Pro Tip: If porting numbers tied to different BTNs, create separate orders to avoid rejection.

After You Submit

• A confirmation screen will display your Port Order ID – save this for reference.
• You will receive updates via email when the port status is updated or changed

Troubleshooting During Submission

• Address/Name Validation Errors: Use CSR details exactly as shown (including abbreviations).
• LOA Rejected: Ensure the signer is the authorized end user on file with the losing provider and that the date is current.
• Mixed Carriers/BTNs: Submit separate orders for each BTN.

Need Help?

Email support@trunking.io with:

• The numbers you’re porting
• Your Port Order ID (if available)