Managing Active DIDs

The Manage DIDs page allows you to search, review, and take bulk actions on your DID inventory. You’ll find this page under My Voice Network > Manage DIDs.
 

Find the Numbers You Need

• Search – Use the search bar to find a full number or a partial entry (e.g., last 4 digits).
• Filters/Columns – Click the filter icon to adjust visible columns or narrow your results.

• Reset – Select Reset to Default View to clear filters and restore all columns.

  

Understanding the Columns

• DID – Your phone number.
• Type – Local or Toll-Free.
• Status – Current setup state. Unconfigured advises that the DID is not currently routed.
• Rate Center / State – The number’s assigned location.
• Routing Type – Shows how the number is routed (after configuration).
• Routing To – Displays the destination (after configuration).
• Tags – Labels applied by your team for better organization.

Review or Change a Number

• Scroll to the “Action” Column and click the pencil icon (Edit)

• From the DID Configuration screen, you can configure Voice, Messaging, and E911 settings.

  

Bulk Actions

1. Use the “Job Selection” drop down menu to select the bulk job you wish to run.
2. Download the applicable template for the selected job.
3. Once you have entered your information into the template csv, upload the csv file to the Job Selection box
4. The pending jobs section will show a record of your bulk requests. This can be filtered by the following: All jobs, pending jobs, in progress jobs, and completed jobs. You will also receive an email advising when your jobs has completed.

Pro Tips

• Use Tags to organize numbers for quick filtering (e.g., Support, West Coast).
• If a number shows Unconfigured, configure routing before sharing it externally to prevent failed calls.
• Can’t find the number you just purchased? Click Reset to Default View, then search again.

Troubleshooting

• Export is empty – No rows match your filters. Clear filters or broaden your search.
• Delete option is greyed out – Ensure at least one DID is selected.
• Missing columns – Adjust column controls or reset to default view.

What’s Next

• Configure DID Routing to assign numbers to the correct trunk or destination.
• Set up E911 and Messaging if required for your use case.

Need Help?

If you need assistance, email support@trunking.io with:

- The DID(s) involved

- What issue you are encountering

- Any filters currently applied