What does Trunking.io's Portal do?

Just looking for a quick overview of Trunking.io's Portal? Check out the summary below.

What You Can Do in the Portal

• Dashboard – The Dashboard provides you with an overview of your Trunking.io account. This includes calling statistics, account status, and invoice information.
• Account – Allows you to manage your login settings and approved user accounts, as well as update company information.
  • My Login Settings – Update your password, email, or enable multi-factor authentication (MFA).
  • Company Management – Edit your company details and contacts.
  • Manage Logins – Add or manage users on your account.
• My Voice Network – Allows you to manage your voice services and DID inventory.
  • Trunk Groups – Configure and manage your trunk groups.
  • Purchase DIDs – Buy DIDs from within Trunking.io’s inventory.
  • Manage DIDs – Configure your DID inventory for CNAM, E911, Messaging.
  • Bulk Management Tools – Update and configure multiple DIDs in your inventory in one simple step.
• Porting – Allows you to transfer existing phone numbers from the current provider to Trunking.io.
  • Submit a Port – Submit request to move customer owned DIDs to Trunking.io.
  • Manage Ports – View and track current, completed, and cancelled port requests.
  • Portability Check – Verify if a number can be transferred within Trunking.io’s network.
• E911 – Allows you to view and configure emergency calling services.
• Messaging – Allows you to view and configure Messaging services.
  • My Brands – Register your company for SMS messaging.
  • Opt-In Message Wizard – Create compliant opt-in messages.
• Billing – Review and manage payments.
  • Make a Payment – Add funds to your account via your on-file credit card.
  • Invoices – Download and review monthly billing statements.
  • Call Detail Records (CDRs) – Provides all call activity for your account.

If you don’t see a menu item, your role or plan may not include it. Contact your company administrator.

Common Tasks, and how to complete them:

Initial Setup - Set up a trunk: My Voice Network > Trunk Groups - Buy phone numbers: My Voice Network > Purchase DIDs - Configure numbers: My Voice Network > Manage DIDs

Billing - Check balance: Dashboard (top right corner) - Add funds: Billing > Make a Payment - Download invoices: Billing > Invoices

Port Numbers - Check eligibility: Porting > Portability Check - Submit a porting request: Porting > Submit a Port - Track current port status: Porting > Manage Ports

Key Terms

• DID
  • A telephone number you purchase and manage.
• Origination
  • Inbound calls to your DIDs.
• Termination
  • Outbound calls from your trunk group(s).
• Trunk
  • The connection between your network and Trunking.io.
• 10DLC
  • Application-to-person messaging using standard 10-digit numbers.
• E911
  • Emergency calling service tied to accurate location data.
• STIR/SHAKEN
  • Caller ID authentication framework with attestation levels.