Understanding Your Dashboard

Your account dashboard is the central hub for your Trunking.io account. It gives you a quick view of your account status, balance, and usage activity. This guide provides some further explanation for your account dashboard.

Account Information

• Your Company Name – Your company name as it was provided in your sign-up form
• Customer ID – A 6-digit number used to identify your account.
• Account Standing – Shows the current status of your TIO account.

Usage Graphs

Your dashboard includes three graphs (Voice Minutes of Usage, Origination Calling Trends, and Termination Calling Trends), refreshed every 15 minutes, to help you monitor activity:

• Voice Minutes of Usage – Shows total minutes of call activity.
  • Can be toggled between a 30 day or 24 hour view
  • New accounts may show “no trends yet” until the first calls are completed.
• Calling Trends – Displays inbound and outbound call patterns.
  • This section can be used to identify unusual activity outside of normal traffic pattens.

  • Empty for new accounts until calls begin.

    

Quick Links

Quick Links allows you to customize your page with fast access to your most common tasks: - Click Add Shortcut Links to customize with the features you use most often.

Where to next?

• Set up voice service: My Voice Network > Trunk Groups
• Purchase phone numbers: My Voice Network > Purchase DIDs
• Check your balance: Confirm you have funds available for calls

Getting Help

• Lost? Our User Menu located on the left side of the Trunking.io portal will get you back on track.
• Not seeing call data in your usage charts? Wait 15 minutes for the next refresh cycle.
• Still need assistance? Contact us at support@trunking.io.