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E911 Management

Cameron Nutter
  • Updated

The E911 Management page lets you create emergency service locations and assign them to your DIDs so that 911 calls are routed with the correct address.

Where to go: E911 Management from the nav menu
What you’ll need: Service address, DIDs for 911 calls, and a contact name/number for callbacks

Guided Walkthrough

Step 1: Add a New E911 Location

  1. Click Add Endpoint.
  2. Enter the full service address, including Suite/Apt/Unit if applicable.
  3. Add an End-User/Business Name and Callback Number.
  4. Click Save. The new location will appear in the list and be available for assignment.

Pro Tip: Use USPS-style abbreviations (e.g., ST, AVE, APT) and match the customer’s legal address to avoid validation issues.

Step 2: Assign DIDs to a Location

  1. Open the Manage DIDs section. (My Voice Network > Manage DIDs)
  2. Search for and select one or more numbers.
  3. Click the Pencil icon to edit the DID(s)
  4. Click Save. The numbers will now be tied to that location.

Note: A DID should be assigned to exactly one emergency location at a time.

Step 3: Verify and Test (Non-Emergency)

  • Place a 933 test call to hear the read-back of the address and callback number.
  • If details are incorrect, update the location and test again.

Important: Do not place live 911 test calls unless instructed by your local PSAP.

Update or Remove a Location

  • Edit a location to update the address, unit, or callback information. Changes apply to all assigned DIDs.
  • Reassign DIDs before deleting a location. Removing a location in use may cause failed emergency calls.

Common Questions & Troubleshooting

  • Address won’t validate → Confirm Suite/Apt info, use CSR/billing address, and standardize abbreviations.
  • Wrong address on 933 → Save edits, allow time for propagation, then retest.
  • New numbers → After purchase or porting, assign E911i information before going live.

What’s Next

  • Configure DID Routing to ensure inbound calls reach the correct trunk.
  • After a port completes, re-check E911 assignments for the moved numbers.
  • Update CNAM/Messaging as needed for end users.

Need Help?

For assistance, email support@trunking.io with: - The DID(s) - Intended service address - 933 test result (if available)

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